Every company runs differently. Two businesses in the same industry will have their own escalation paths, and workarounds—their own tribal knowledge accumulated over years and stored, if anywhere, in the institutional memory of people who won’t always be there. When you drop a general-purpose AI into that environment, it starts from zero. The work of getting it up to speed (the forward-deployed engineers, manual documentation, consultants) is slow, expensive and has to be redone every time a process changes. Most companies are living this problem right now.

Eugen Alpeza spent seven years at Palantir, where he was instrumental in building the company’s U.S. commercial go-to-market motion, including starting Palantir’s work with AT&T, one of its largest and most complex deployments. In 2023, he took on the launch of Palantir’s AI Platform under CEO Alex Karp. Together with Yannis Karamanlakis, they created the Forward Deployed AI Engineer role at Palantir—designed to bridge AI research with real world production deployments. Yannis became the first Forward Deployed AI Engineer at the company, leading a team focused on taking LLMs from demos into production at scale. Yannis had already led a major pure AI commercial project, a recruiting search engine that increased placement rates for a staffing firm by 129%. The two left Palantir as close friends and co-founders. They had known each other for 13 years, since university, and had long planned to start a company together.

What Edra has built is elegant in its logic. Instead of asking humans to document processes, Edra analyzes the data a company already generates. Through support tickets, emails, logs, chat histories, it creates a living knowledge base that reflects how the business actually runs, not just how it was supposed to run on paper. As people use it, the system learns and improves on its own. And unlike black-box fine-tuning approaches, it is transparent and editable—you can see exactly what Edra has learned and why. From there, agent automation is straightforward. 

The early results are real. The first successful use cases are around automating IT service management and customer technical support, where the data is rich and the pain is acute. The early customers love it and are expanding aggressively. 

As always, our investments are all about people. When I first met Eugen and Yannis, what struck me was not only what they had built, but how they work together. Eugen is one of the most commercially gifted people I have met—someone who earns the trust of skeptical buyers and makes them believe. Yannis is technically exceptional, the kind of partner who makes the hardest things feel solid. Their dynamic as a founding duo is a genuine superpower.

We are thrilled to partner with Eugen, Yannis and the entire Edra team.